Suzhou Fine Embroidery-Contact us

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Customer Feedback

How to order? Payment and shipping?
Money saving tips?
How to contact us?
How to distinguish between fine Suzhou embroidery works and ordinary embroidery?
Quality assurance?

How to order? Payment and shipping?		top
How to Order:
In-stock items: Due to high cost in making top quality embroidery works, we do not stock up our products and most of our current in-stock items only have 1 or 2 editions available. To order, please send an e-mail to admin@artsuzhou.com.cn with the product name and number you are interested, shipping preference, and any other questions you may have. Upon receiving your order, we will send you an invoice with complete order details and payment instructions. Products will be shipped once we receive your payment. Order-to-make items: Approximate production time is listed on each page of the product. Please send an email to admin@artsuzhou.com.cn with the product name and number you are interested, shipping preference, any custom touch you'd like to add, as well as any questions you may have. Upon receiving your order, we will send you an invoice with complete order details and payment instructions. We will start making the product once the payment is received. For items under $100, we require a full payment before production starts. For items with prices higher than $100, a 30% prepayment is required before production starts. The rest is due before we ship the product. We will keep you updated about any progress during the whole process.

Payment Options:
	We accept the following forms of payment: Major credit card payment through PayPal, Money Order, Personal Check, Cashiers Check (Please allow 10 days for personal or business check to clear).
Shipment Options: Air: via China Post and your local post office. Delivery within 5 working days. E.g. unit price from Suzhou to U.S. addresses: US$20 (1st 500g) + $12/kg. SAL: Surface Air Lifted. Via China Post and your local post office, a combination of air and surface. Delivery in about 30 days. E.g. unit price from Suzhou to U.S. addresses: US$14 (1st 500k) + $6/kg. Surface: via China Post and your local post office. Delivery within 60 days. E.g. unit price from Suzhou to U.S. addresses: US$11 (1st 500k) + $3/kg. By ocean in containers: All floor screens will be professionally packaged and shipped by ocean in containers. E.g. estimated cost for shipping a floor screen from Suzhou to U.S. addresses: US$200. International customers from other countries, please contact us for quotes. If requiring to be shipped by FedEx, UPS or other international couriers, cost is charged according to what actually incurred.

	Money saving tips	top
	Combine shipment of your order: we do our best to help you find the most economic way to ship your order. Although you are still saving a lot by purchasing a high quality artwork in such deeply discounted price from us even with the shipping cost added, we know you will be more than happy to save more. As international shipping cost is calculated based on package weight, and the second unit pound will always cost much less than the first, the more items you order at one time, the more you will save on your shipping. In-stock vs. order-to-make items: most of our in-stock items were completed about one or two years ago, and their prices were calculated based on the then-labor and material cost. With the ever-increasing labor cost in hand embroidering and carving, as well as those of the material, cost for making a same design will be almost for certain higher than what we listed for those currently in stock. Since most of our in-stock items have only 1 to 2 editions available, if you do like any of the in-stock embroidery products on this site, order now to take big advantage of the prices before somebody else grabs them away.

	How to contact us?		top
	Lu Zhengliang Arts Studio
	13-204 Jinlong Garden, 205 Binhe Road
	Suzhou, China
	Postcode: 215011
	Tel: 86 (512) 6808-1107

	E-mail: admin@artsuzhou.com.cn

How to distinguish between fine Suzhou embroidery products and ordinary embroidery?

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Fine Suzhou embroidery works have much higher quality in almost all aspects compared to ordinary Suzhou embroidery products. All fine embroidery works are designed by artists with senior or higher titles. The embroiders also have to pass certain qualification to perform the needlework for fine embroidery. Whereas for ordinary embroidery, the designs are often fixed and mostly copies of some widely circulated patterns. And there is no requirement on the qualification of the embroiders.

For material used, all silk floss used in a fine embroidery work must be custom dyed according to the specific design. One main color often is required to have 6 to 7 shades during the dying process. Ordinary embroidery uses ready-made silk threads and shades are limited to 3 to 4 colors at most. For fine embroidery, one silk floss will be divided into 12 thinner strands to be used in embroidering (a 1/12 floss is called "yi si," i.e. one thread) in order to achieve the smooth and natural look of the color and texture the design theme requires. Embroiders of ordinary work will only divide the thread into two.

When a fine Suzhou embroidery work is placed side by side with an ordinary embroidery for comparison, it is easy to find that fine embroidery has much richer color and more natural color variation than the ordinary one. Each fine Suzhou embroidery is a piece of art and often one of the kind. Many Asian art-lovers regarded these works as very high quality collectibles.

Lower quality embroidery

Fine Suzhou Embroidery work from our studio

	Quality assurance?	top
	If your embroidery piece is damaged in any way during shipping or you are dissatisfied with your embroidery piece for any reason, you may return it within 30 days for a full refund, a replacement, or store credit. With over thirty years of exporting experience, we assure you the quality of our products and services.